Privacy policy

How KELCES UNIQUEHAIR collects, uses, discloses, and protects personal information.

Effective date: September 10, 2026

1. Scope

This Privacy Policy explains how KELCES UNIQUEHAIR collects, uses, discloses, and protects personal information when you visit kelcesuniquehair.com, place an order, contact us, or otherwise interact with our store. By using the website, you acknowledge the practices described in this policy.

2. Personal information we collect

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Order and transaction information: products viewed or purchased, order history, returns or exchange requests, and shipping details.
• Payment-related information: payment method and transaction details. Payments are processed by payment providers; KELCES UNIQUEHAIR does not need to receive or store your full payment-card number.
• Account and preference information: account details, saved preferences, marketing choices, and customer-service history.
• Device and usage information: Internet Protocol address, browser and device information, cookie identifiers, pages viewed, referring pages, and interactions with the website.
• Communications and submissions: messages, reviews, photographs, videos, and other information you choose to send us, including evidence submitted with a defect or exchange request.

3. How we collect information

We collect information directly from you when you browse, place an order, create an account, contact us, request an exchange, subscribe to marketing, or submit content. We also collect certain information automatically through cookies and similar technologies. Shopify, payment providers, shipping carriers, analytics providers, advertising partners, and other service providers may provide information to us when they support our store.

4. How we use personal information

• Process payments, fulfill and deliver orders, provide tracking, and manage exchanges.
• Communicate about orders, customer-service requests, policy updates, and store operations.
• Maintain accounts, remember preferences, and improve the website, products, and customer experience.
• Measure website performance and understand how customers use the store.
• Send promotional communications when permitted by law and consistent with your choices.
• Detect fraud, abuse, security incidents, and other harmful activity.
• Comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others.

5. How we disclose personal information

We disclose personal information only as reasonably necessary for the purposes described in this policy, including to the following recipients:

• Shopify: the commerce platform that hosts and supports our online store.
• Payment and fraud-prevention providers: to authorize transactions, process payments, prevent fraud, and manage chargebacks.
• Shipping and fulfillment providers: including USPS for United States orders and DHL for international orders, so they can deliver packages and provide tracking.
• Operational service providers: such as website hosting, data storage, customer support, email, SMS, security, analytics, and professional advisers.
• Advertising and marketing partners: when we use advertising or measurement services and subject to your privacy choices and applicable law.
• Legal and safety recipients: when disclosure is required by law or reasonably necessary to protect rights, safety, property, customers, or the public.
• Business transaction recipients: in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to appropriate safeguards.

6. Cookies and similar technologies

Our website and service providers use cookies, pixels, local storage, and similar technologies to keep the store functioning, remember preferences, understand site usage, improve performance, prevent fraud, and support advertising. Some cookies are necessary for checkout and account features; others may be used for analytics or marketing.

You can manage cookies through your browser settings and any privacy or cookie controls displayed on the website. Blocking certain cookies may cause parts of the store to work differently or become unavailable.

7. Marketing communications

You may unsubscribe from marketing emails by using the unsubscribe link in the message. For text messages, follow the opt-out instructions included in the message. Transactional messages about an order, exchange, security issue, or policy update may still be sent when needed to provide the service you requested.

8. Targeted advertising and privacy signals

KELCES UNIQUEHAIR does not sell personal information for money. Depending on the advertising or analytics tools used on the website and the law where you live, certain disclosures of identifiers or internet activity for targeted advertising may be considered a “sale,” “sharing,” or targeted advertising.

Where applicable, you may request to opt out by using any privacy-choices link displayed on the website or by contacting us. Where required by law and supported by the website, we will also process a valid Global Privacy Control signal as an opt-out request for that browser and device.

9. Data retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and satisfy legal obligations. Retention periods vary depending on the type of information, why it was collected, and applicable law.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security. Protect your account credentials and contact us promptly if you believe your interaction with the store is no longer secure.

11. Your privacy rights and choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain targeted advertising, sales, sharing, or profiling; withdraw consent where processing is based on consent; restrict or object to certain processing; or appeal a denied request.

To make a privacy request, email kelcesuniquehair.com@kelcesuniquehair.com and describe the right you wish to exercise. We may need to verify your identity and may ask for information reasonably necessary to locate your records. An authorized agent may submit a request where permitted by law, but we may require proof of authorization. We will not discriminate against you for exercising a privacy right.

12. Children’s privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

13. International visitors

KELCES UNIQUEHAIR is based in the United States. If you access the website from another country, your personal information may be processed in the United States and other countries where Shopify or our service providers operate. Privacy laws in those locations may differ from those in your country. Where required, appropriate safeguards will be used for international transfers.

14. Third-party websites and services

The website may link to third-party websites, apps, or social platforms. Their privacy practices are governed by their own policies, not this Privacy Policy. Review those policies before providing information to a third party.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The revised policy will be posted on this page with a new effective date. Material changes will be communicated when required by law.

16. Contact us

For questions, privacy requests, or complaints, contact:

KELCES UNIQUEHAIR
Email: kelcesuniquehair.com@kelcesuniquehair.com
Phone: 609-531-5124
Business address: 5279 Parkline Dr, Columbus, OH 43232

kelcesuniquehair.com