Refund policy

RETURN POLICY

Kelcesuniquehair is committed to providing an exceptional hair experience that makes every woman feel and look her best. We are dedicated to addressing any concerns you may have regarding your purchase. Please reach out to us at kelcesuniquehair@gmail.com, and we will respond within 24 hours, putting your needs first.

1. Order Cancellation

To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.

 2. Order Return

Unused wigs can be returned or exchanged within 30 days of receipt, following our guidelines. Non-US customers' shipping fees will be reimbursed based on receipts, but future returns will incur fees if your free returns are used up. US customers can purchase discounted shipping labels from us directly. This policy does not apply to returns due to merchant errors like shipping the wrong item. Each order qualifies for one free return within 30 days of receipt.

 2.1 Return Acceptable

To be eligible for a return or exchange, the wig must be in its original state, with uncut hair, unchanged color, and untouched lace. Due to the personal nature of wigs and their direct contact with the scalp, we prioritize customer safety and hygiene, and thus, we cannot accept used wigs for return.

2.2 To initiate a return

 

Steps	Details
1. Contact Customer Care	Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
2. Receive Return Address	The return address will be provided upon approval of your return request.
3. Process Refund	Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]

 

3. Order Exchanges

For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.

Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]

 

4. Refund Processing Time

Refunds issued within 2 business days. Processing times vary by payment method.

Refund Method	Refund Time Frame
PayPal	3 business days
Credit/Debit Card	10 business days
AfterPay	3 business days
Zip Pay	3 business days
Sezzle	3 business days

 

Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.

5. Repair Service

We provide a repair service for Kelcesuniquehair wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:

Steps	Details
1. Submit Repair Request	Contact us with pictures or videos for our staff to assess repair feasibility.
2. Receive Mailing Address	We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.
3. Repair Completion	Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]