Refund policy

All sales are final; limited exchanges are available only under the conditions stated below.

Important: Due to the hygienic nature of our products, ALL SALES ARE FINAL on hair that has been opened, worn, washed, conditioned, cut, colored, or altered in any way.

1. All sales are final

KELCES UNIQUEHAIR does not issue refunds. An exchange may be considered only when every eligibility condition in Section 2 is met, or when a factory defect is confirmed under Section 4.

2. Exchange eligibility

An exchange is available only when all of the following conditions are met:

. The exchange request is made within seven days of delivery.
. The hair is UNOPENED and UNWORN, remains in its original packaging, and has all tags attached.
. The hair net, lace, and cap are intact and unaltered.
. For a claimed defective item, video proof showing the issue is sent within 48 hours of delivery.

Email kelcesuniquehair.com@kelcesuniquehair.com with your order number, the item you wish to exchange, and the reason for the request. Do not send an item back before receiving exchange instructions from KELCES UNIQUEHAIR. Eligibility is determined after the returned item is received and inspected.

3. Items and reasons that are not eligible

• Any hair or unit that has been installed, including an item that was “tried on once.”
• Shedding caused by cutting wefts, brushing too hard, or using heavy products.
• A color difference caused by phone-screen settings, display differences, photography, or lighting.
• A change of mind or an order placed for the wrong length or texture.
• Any product that has been opened, worn, washed, conditioned, cut, colored, or otherwise altered.
• Any item returned without its original packaging and attached tags, or with an altered hair net, lace, or cap.

4. Defective or incorrect items

If an item has a factory defect—such as major shedding before installation, the wrong length being sent, or defective lace—send video proof to kelcesuniquehair.com@kelcesuniquehair.com within 48 hours of delivery. Include your order number and a clear description of the issue.

After video review, an approved factory defect will be exchanged for the same item. KELCES UNIQUEHAIR does not issue refunds for defective items. An item that has been installed or altered is not eligible for defect review.

5. Custom and colored units

ALL custom wigs, custom-colored bundles, and bleached-knot units are FINAL SALE. These products cannot be returned or exchanged.

6. Return shipping for approved exchanges

The customer is responsible for return shipping. Tracked shipping is strongly recommended. KELCES UNIQUEHAIR is not responsible for a return shipment that is lost, delayed, or not delivered to us. Keep the tracking number and shipping receipt until the exchange is complete.

7. Order cancellations

An order may be cancelled within 24 hours of placement only if it has not already been processed or shipped. After 24 hours, or once processing or shipment begins, the order cannot be cancelled. Cancellation requests must be emailed to kelcesuniquehair.com@kelcesuniquehair.com with the order number.

8. Contact us

For an exchange request or defect review, contact:

KELCES UNIQUEHAIR
Email: kelcesuniquehair.com@kelcesuniquehair.com
Phone: 609-531-5124
Business address: 5279 Parkline Dr, Columbus, OH 43232