Shipping policy

Clear processing, delivery, tracking, and cancellation terms for KELCES UNIQUEHAIR orders.

1. Scope

This Shipping Policy applies to orders placed through kelcesuniquehair.com. By placing an order with KELCES UNIQUEHAIR, you agree to the processing, shipping, tracking, cancellation, and delivery terms below.

2. Order processing

• Ready-to-ship items: Orders are processed within 1–3 business days.

• Custom-colored items and custom wigs: Orders are processed within 5–10 business days.

Business days do not include weekends or U.S. holidays. Processing time begins after payment is successfully completed. Processing time is separate from shipping time.

3. Shipping destinations, carriers, and rates

Destination	Carrier	Rate	Estimated shipping time
United States	USPS	$12	3–5 business days
International	DHL	$22	7–14 business days

Orders of $150 or more qualify for free shipping. The free-shipping threshold is based on the order subtotal after discounts and before any applicable taxes.

Shipping times are estimates and begin after an order has completed processing and has been accepted by the carrier. Carrier delays, weather, customs processing, and other events outside our control may affect delivery.

4. Tracking notifications

When your order ships, tracking information will be sent automatically by email and SMS using the contact information provided at checkout. Please allow time for the carrier to activate the tracking link.

5. Address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us promptly at kelcesuniquehair.com@kelcesuniquehair.com if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

6. Late, lost, and delivered packages

If a package is more than seven days late past the carrier’s estimated delivery date, the customer must file a claim directly with the carrier. Keep your order number and tracking details available when filing a claim.

KELCES UNIQUEHAIR is not responsible for a package after the carrier marks it as delivered. If tracking shows “delivered” but you cannot locate the package, check the delivery area and with household members or neighbors, then contact the carrier directly.

7. International delivery

International orders ship by DHL and are estimated to arrive within 7–14 business days after processing. Customs review or other border procedures may extend delivery time. Any charges displayed and collected at checkout will be shown before payment; additional customs requirements imposed by the destination country are outside the control of KELCES UNIQUEHAIR.

8. Order cancellations

An order may be cancelled within 24 hours of placement only if it has not already been processed or shipped. To request cancellation, email kelcesuniquehair.com@kelcesuniquehair.com as soon as possible with your order number. A request sent within 24 hours does not guarantee cancellation if processing or shipment has already begun. After 24 hours, or after processing or shipment begins, the order cannot be cancelled.

9. Contact us

Questions about shipping or an existing order may be sent to:

KELCES UNIQUEHAIR
Email: kelcesuniquehair.com@kelcesuniquehair.com
Phone: 609-531-5124
Business address: 5279 Parkline Dr, Columbus, OH 43232